Physiotherapy (physio)

The Physiotherapy Service assesses, diagnoses and treats a wide range of musculoskeletal conditions affecting the joints, muscles, tendons, ligaments and nerves of the body.

The Physiotherapy Service is available for adults and school age children who have a musculoskeletal problem and whose referrer has a contract with CSH Surrey. Patients do not have to visit the clinic closest to their home - they can choose a clinic of their convenience.

"In previous years I have been able to enjoy private healthcare, so what a fantastic surprise I got with CSH Surrey's physio service, having not used NHS services for some years! Professional, friendly and excellent in all ways."

Physiotherapy patient

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Once your referral is received by CSH Surrey, you will go onto a waiting list. When you get to the top of this waiting list, we will contact you by letter asking you to call us to make an appointment. Waiting times do vary according to demand across the mid Surrey area. If you have not heard from us within six weeks, please call our Referrrals Management Centre on 020 8394 3868. While you are waiting for your appointment, you may find it helpful to look at the resources below (in Helping you understand your condition).

At your first appointment you will receive a detailed assessment and then agree goals and a treatment plan with the physiotherapist. Treatment may include advice, strengthening and mobility exercises, mobilisation and manipulation, acupuncture, electrotherapy, gait education or classes, eg chronic back pain and back to fitness programmes.

People who may require surgery (eg hip replacements) will be assessed by our specialist physiotherapists.

Helping you understand your condition

There is lots of information and a wide range of resources available to help you better understand your injury, pain or condition, including exercises and other things you can do while waiting to see a physiotherapist. We particularly recommend visiting the following websites:

1) For back pain visit Also read our 'Back pain' leaflet (see link at the bottom of this page. 'Neck pain' leaflet also available)

2) For persistent pain visit

3) For shoulder pain visit

4) For hand and elbow pain visit

5) For foot and ankle pain visit

6) For knee and hip pain visit

7) The NHS 'shared decision making' website ( contains information regarding the following conditions and the best time for treatment options:

8) The NHS Inform website ( and App are also very useful sources of information about different conditions.