February 2014. All four of CSH Surrey’s community hospitals are meeting the national standards for quality of care, according to the Care Quality Commission (CQC) following recent unannounced (routine) inspections.
Molesey Community Hospital was visited on 28th October 2013, Dorking Community Hospital on 13th November 2013, Leatherhead Community Hospital on Thursday 9th January 2014 and New Epsom and Ewell Community Hospital (NEECH) on Wednesday 16th January 2014. Dorking Hospital was revisited on Friday 17th January after the CQC asked it to make 'minor changes' around cleaning and infection controls. The hospital was declared to be meeting all five of the inspected standards following this visit.
The CQC is the independent regulator of all health and social care services in England. CSH Surrey has been registered with the CQC since April 2013 so these are its first inspections.
The four inspections looked at a number of the 17 essential standards, including Respecting and involving people who use services; Care and welfare of people who use the services; Safeguarding people who use services from abuse; and Supporting workers.
At each hospital the CQC team looked at the personal care or treatment records of people who used the services, observed how people were being cared for and talked with people who use the service. They also talked with carers and / or family members and staff. They collected feedback by way of patient surveys. Examples of comments from patients include: "They couldn't do enough"; "Absolutely wonderful"; "Understand your needs" and "Very good explanation and totally involved".
The full reports on each hospital are made available by the CQC on its website.
CSH Surrey’s Managing Director Tricia McGregor says: “CSH Surrey welcomes CQC inspections and views them as an opportunity to ensure its quality standards are maintained. We are obviously delighted that all four of our community hospitals are meeting these national standards - it is great news for patients and a deserved pat on the back to our teams"