Bedser Hub delivers improved patient care and better patient experience according to the Royal College of Physicians

Friday 24 November 2017. A report by the Royal College of Physicians (RCP) has praised the innovative Bedser Hub in Woking for achieving major service improvements for patients. The achievements are highlighted in the Royal College’s Future Hospitals Report, which summarises successes at eight hospitals across the country that were part of the Future Hospitals Programme.

The innovative locality hub model was introduced by North West Surrey Clinical Commissioning Group in 2015. The Hub, which based in Woking Community Hospital and is now run by CSH Surrey, provides integrated health, social care, mental health and voluntary sector services to proactively keep patients independent.

The benefits of the Hub highlighted in the Future Hospitals Reports include reduced admissions to acute hospitals, improved patient experience and feedback, improved processes and financial efficiencies.

The Future Hospital Programme (FHP) was established by the Royal College of Physicians in response to the seminal report Future Hospital, Caring for Medical Patients from the Future Hospital Commission, published in 2013. The programme included eight Future Hospital development sites (selected, supported local healthcare project teams); a pilot of a new role of chief registrar (a senior clinical leadership role for experienced trainee doctors); and other workstreams relating to person-centred care, young adults and adolescents and integrated care.

Sarah Tomkins, Associate Director of Operations at CSH Surrey, says: “The Bedser Hub sees more than 900 people per month who are referred by their GPs or other professionals and has a total caseload of 2,200. The Multi-agency Team of GPs, Speciality Consultants, nurses, therapists, social workers, mental health professionals and voluntary sector colleagues assess people and then work together to put in place relevant health and/or care plans and other support that means that people can continue to live independently.

"The success of this service is the collaboration of a fantastic team of people from across many disciplines who together provide this innovative, integrated service. In 2018 we will be extending this successful model to two other localities in the north west Surrey area, meaning more people will benefit from integrated care and support.”

Jack Wagstaff, Associate Director of Programme Delivery at North West Surrey CCG said “We are absolutely delighted with the RCP’s report which not only highlights our continued commitment to provide the highest standards in healthcare but also shows the success of our collaborative approach to support independent living for our patients.”