Single Point of Access (SPA)

Our Single Point of Access (SPA) coordinates all urgent and non-urgent referrals for community nursing, intermediate care, therapy services and our medical locality hubs.

​​What does our service do?

Our Single Point of Access (SPA) coordinates all urgent and non-urgent referrals for community nursing, intermediate care, therapy services and our medical locality hubs. 

How does our service work?

The SPA enables patients receiving care from our community health services to call one number for advice or care in between planned visits.

It also enables healthcare professionals to call one number for advice on referrals, prioritising clinical need and matching a patient’s needs to the right service, avoiding the need to navigate complex systems and multiple points of contact.

The SPA operates between 8am and 6pm Monday to Friday

Who can be referred?

The SPA is for referrals into the following of our services:

  • Community Nursing Team
  • Heart Failure
  • Continence.
  • Podiatry (Adult and Children)         
  • Community Rehabilitation Team (CRT).
  • Respiratory
  • Diabetes Nurses.
  • Speech and Language Therapy (SLT)
  • Dietetics
  • Tissue Viability Team (TVN).
  • Locality Hubs
  • Wound Clinics

Who can refer?

The single point of access welcomes referrals from:

  • GPs and practice nurses
  • GP out-of-hours service
  • A&E and other hospital staff
  • community health and social care services
  • ambulance crews
  • nursing and residential care homes
  • patients and carers known to our services 

Community Nursing Weekend Referrals

Referrals to community nursing service at the weekend will need to be sent to the following:

The following services are excluded from the SPA pathway. Please see below the referral pathways for these services:

  • Inpatient Services for Walton and Woking Community Hospital
    Referral Form - Direct referral form for Walton & Woking Community Hospital
    Referral email address - Csh.dacscommunityhospitalsbeds@nhs.net
  • Rapid Response
    Referral Form - Discharge to Assess Falls Referrals Decision Pathway Tool
    Referral email address - csh.nwsrapidresponse@nhs.net