Urgent Community Response
Our urgent response multidisciplinary service provides help and care for frail people at home.
- Urgent Community Response consists of two care model with response times of 2 hours for urgent cases or within 48 hours for less urgent cases.
- The service will be integrated with existing services including our locality hubs, rapid response and community nursing teams to provide joined up care for appropriate patients (see decision guide below).
- By avoiding unnecessary hospital admissions and helping support patients’ independence there will be a number of benefits realised.
- This service is available 8am-6pm Monday-Friday (last referral at 4pm), 8am-4pm Saturdays, Sundays and Bank Holidays.
Referrals can be made by GPs and other health care professionals.
The referrals will be managed by the clinical co-ordinator.
Decision Guide to the Urgent Community Response
A 2hr community based service provided by a multi skilled team to people in their usual place of residence with a very urgent care need requiring a 2 hr response. This involves an assessment and short term interventions lasting up to 72 hrs. The 2 hr response is designed to prevent hospital admission and this is a national standard.
- Patient identified as at risk of acute hospital admission
- Registered with an north west Surrey GP
- Aged 18 or over and a Clinical Frailty Scale 4-9
- Requiring a response within 2 hours to avoid a hospital admission due to inadequate support at home.
- Patient requires immediate emergency response e.g. life threatening, sepsis
- Patients requiring a specialist clinical condition pathway e.g. stroke
- Crisis mental health scenarios for functional diagnosis or dual diagnosis.
The clinical co-ordinator would signpost the referral ensuring a ‘no wrong referral’ approach is implemented.