Zero Tolerance policy

Please Respect us. We are here to help you.

CSH Surrey supports the government’s zero tolerance campaign, which states that our employees have the right to come to work and care for you without fear of being abused or attacked in any way.

We understand that ill patients and anxious relatives do not always act in a reasonable manner and we take this into consideration when dealing with your concerns and complaints.


CSH Surrey is a Data Controller and is registered with the Information Commissioner’s Office (ICO), registration number is Z9948287. Our registered address is Ewell Court Clinic, Ewell Court Avenue, Ewell KT19 0DZ and our company registration number is 5700920.

For all queries relating to CSH Surrey’s information rights practices, please contact: Naomi Barnes, Information Governance and Information Security Officer, email:


Safeguarding is at the heart of all that we do in CSH Surrey.

  • We are committed to protecting and promoting the rights and welfare of everyone who uses our services
  • We have a key role in safeguarding adults and children in our care who may be experiencing abuse of neglect and we work closely with partner agencies to protect those at risk
  • We recognise that everyone working for CSH Surrey who comes into contact with an adult or child has a responsibility to keep them safe.

Complaints and compliments

Listening and responding

Your comments, compliments, concerns or complaints can all help CSH Surrey to improve its services.

If an error has been made, we will provide an apology. We will answer your questions and explain the events and the decisions that were made. We will tell you what action is being undertaken as a result of your complaint. No-one is discriminated against because they have made a complaint.

Our employees also value your compliments, and these also help us to know when we are doing things well.

NHS Friends and Family Test

Have your say to improve your care: take part today 

We would like to hear about your experience of CSH Surrey’s services.

Please complete the NHS Friends and Family question to tell us about your experience; good or bad we want to know what you think so that we can continually monitor and improve our performance as well as celebrate when things go well. 

Please go to to tell us about your experience of our services. Your feedback is anonymous and confidential.


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