Zero Tolerance policy

Please Respect us. We are here to help you.

CSH Surrey supports the government’s zero tolerance campaign, which states that our employees have the right to come to work and care for you without fear of being abused or attacked in any way.

We understand that ill patients and anxious relatives do not always act in a reasonable manner and we take this into consideration when dealing with your concerns and complaints.


CSH Surrey is a Data Controller and is registered with the Information Commissioner’s Office (ICO), registration number is Z9948287. Our registered address is Ewell Court Clinic, Ewell Court Avenue, Ewell KT19 0DZ and our company registration number is 5700920.

For all queries relating to CSH Surrey’s information rights practices, please contact: Naomi Barnes, Information Governance and Information Security Officer, email:


Safeguarding is at the heart of all that we do in CSH Surrey.

  • We are committed to protecting and promoting the rights and welfare of everyone who uses our services
  • We have a key role in safeguarding adults and children in our care who may be experiencing abuse of neglect and we work closely with partner agencies to protect those at risk
  • We recognise that everyone working for CSH Surrey who comes into contact with an adult or child has a responsibility to keep them safe.


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