Complaints and compliments

Listening and responding

Your comments, compliments, concerns or complaints can all help CSH Surrey to improve its services.

If an error has been made, we will provide an apology. We will answer your questions and explain the events and the decisions that were made. We will tell you what action is being undertaken as a result of your complaint. No-one is discriminated against because they have made a complaint.

Our employees also value your compliments, and these also help us to know when we are doing things well.

NHS Friends and Family Test

Have your say to improve your care: take part today 

We would like to hear about your experience of CSH Surrey’s services.

Please complete the NHS Friends and Family question to tell us about your experience; good or bad we want to know what you think so that we can continually monitor and improve our performance as well as celebrate when things go well. 

Please go to to tell us about your experience of our services. Your feedback is anonymous and confidential.

Keeping adults safe

What to do if you are concerned about an adult: in an emergency, call 999. If your concern is not an emergency, call Surrey County Council's Adults services directly. Tel: 0300 200 1005

You can also call the Emergency Duty Team (for both adults and children) out of hours on 01483 517 898.

For more information on protecting Adults, visit the Protecting Adults from Harm page on the Surrey County Council website. 

Service Locations

CSH Surrey provides NHS community nursing and therapy services for adults living in mid and north west Surrey. These include home-based services such as district nursing as well as a wide range of community services in GP surgeries, schools, community health centres, community clinics and six community hospitals within mid and north west Surrey.


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