As an NHS provider that's registered with the Care Quality Commission (CQC) and a company limited by shares and registered at Companies House, CSH Surrey operates in a regulated and legislated environment. This means it has clear minimum or essential standards to achieve as an organisation, which include financial, health and safety and data protection.
CSH Surrey considers compliance with these regulations as its first duty in establishing and ensuring minimum standards for the provision of care, but as an organisation, CSH Surrey is committed to exceeding these to deliver high quality care, achieve high standards and continually improve.
Our Board and its sub committees hold all Directors to account for the delivery of organisational objectives, both operational and quality based. We have clear outcomes to achieve which have been established with our Commissioners and these have been shaped by local and national priorities
We work with patients and carers to ensure their voice is heard at all levels within CSH Surrey
We are proud to be a co-owned social enterprise: it is clear that co-owners' involvement in providing a clear voice to how we shape CSH Surrey enhances co-owner engagement.
CSH Surrey uses risk mitigation as a primary tool in all departments and our corporate risk register is used to prioritise areas for action.
We use education to support new and current co-owners in providing the best care to our patients. We have recently introduced a Values and Behaviours framework that we feel will enhance the patient experience by empowering local quality improvements by teams and departments.