CSH Surrey takes its corporate and clinical governance responsibilities seriously, combining clinical and commercial expertise on its Board. The Board meets monthly and starts every session with hearing a patient's story. Members of the Board, both Executive and Non Executive, regularly 'walk the floors', speaking with service users and co-owners so they keep in touch with what's happening on the frontline within clinical and support services.
Chair Bill Caplan
Bill Caplan was appointed Chair of the Board of CSH Surrey in July 2014. Bill has extensive business experience, both in the UK and internationally, most recently as a Main Board director at FTSE 100 company, Aggreko Plc. Prior to that he spent 17 years with UPS, during which time he held many positions, including Managing Director of three of its international divisions. Bill, who has an MBA from Harvard, holds two other non executive roles, including a seat on the Board of Phoenix Futures, a not-for-profit enterprise that provides drug and alcohol rehabilitation services to more than 20,000 people across the UK. During his year tenure at Phoenix, Bill has had extensive experience of working with commissioners and others in the health and social care sectors.
Non Executive Director Dr Caroline Shuldham OBE
Dr Caroline Shuldham joined the CSH Surrey Board in November 2016. She is a registered nurse and has a background in critical care and cardiac nursing.
Caroline is an independent consultant, a visiting professor at Buckinghamshire New University and a Trustee of the Foundation of Nursing Studies (FoNS). She is engaged in research and teaching, and chairs the RCNi Editorial Advisory Board. She also acts as a Specialist Clinical Advisor for Care Quality Commission (CQC) inspections of hospitals and is an advisor on care matters to the Trustees of a care home. Previously Caroline was Executive Director of Nursing and Clinical Governance at Royal Brompton and Harefield NHS Foundation Trust.
In all her roles Caroline has had a strong commitment to the wellbeing and safety of patients and excellent care. In 2009 was awarded an OBE for services to nursing and healthcare.
Medical Director Dr Michael Wood BSc MB BS PhD FRCP
Michael joined CSH Surrey in September 2018 as our Medical Director, on a part-time secondment from Ashford & St Peters Hospitals (ASPH), where he has been employed since 2006. In May 2019 we joined CSH Surrey on a permanent contract as our Medical Director, working with us two days a week.
At CSH Michael provides clinical leadership and direction, and has responsibility for the doctors employed by CSH. He particularly works with the community hospital and locality Hub teams in North West Surrey to support service development, including greater integration with ASPH and other providers within the wider North West Surrey Integrated Care Partnership (ICP).
At ASPH Michael is a Consultant Chest Physician. He has developed clinical services within respiratory medicine and introduced new services, and also been involved in quality improvement, clinical management and medical education. In addition he has been Clinical Lead for Length of Stay, Lead for Quality Improvement, Divisional Director for the Acute and Emergency Medicine Division and Clinical Lead for respiratory medicine. He introduced a daily multi-professional board round on every medical ward and a rolling post take ward round with resident on call for consultants.
At a regional level Michael has been Chair of the Surrey, West Sussex and Hampshire Lung Cancer Network, and since 2013, he has been Training Programme Director for Core Medical Training (CMT) at Health Education Kent, Surrey and Sussex (HEKSS) and was made Deputy Head of School of Medicine in HEKSS in 2015. He sits on the national CMT Advisory Committee. He strongly believes in quality improvement and empowering teams to develop their own services.
Michael undertook his medical training in London, including research work at University College London as a Cancer Research UK clinical research Fellow for his PhD. He spent time in Perth, Australia developing further interventional bronchoscopy skills.
Non Executive Director Kim Lowe
Kim Lowe joined the CSH Board in April 2018. In December 2018 she was appointed by our employee council, The Voice, to be the Voice representative for our employees on the Board.
Kim has worked for John Lewis & Partners, the largest employee-owned company in the UK since 1982. She has a passion for employee-ownership and is a member of the Employee Ownership Association. Kim has sat on the main John Lewis & Partners Board for 11 years and actively participates in the audit and risk, remuneration and nominations committees.
Non Executive Director Peter Lock
Peter is currently UK Procurement Director of Bupa, a position he has held since March 2013. He is also a member of the Bupa Business Services Executive Team. Prior to this Peter was the Director of Business Operations at the Bupa Cromwell Hospital where he worked for over four years. Peter has also worked for Bupa Group, Spire Healthcare and Severn Trent.
Non Executive Director Clinton Everard
Clinton is a Fellow of the Chartered Management Accountants and has a strong finance and accountancy background. He has supported CSH as a Non-Executive Director on the CSH Board since 2015.
Clinton has acted on Boards in a number of senior finance roles, including Chief Financial Officer Global Finance Operations with Williams Lea, a marketing services, media production and outsourced service provider owned by Deutsche Post DHL.
Chief Executive Steve Flanagan
Steve joined as CSH Surrey's Chief Executive in August 2018. He brings a wide range of healthcare experience within the NHS, private and third sectors. He also has extensive business experience including local and national contracting with the NHS, regulatory issues, innovation, and business transformation. Steve supports the need for greater out of hospital provision and is a firm believer in partnership working to enable delivery of more personalised and integrated care pathways.
Previously Steve was Chief Executive of The Fremantle Trust, a charity that offers services for older people and people with learning disabilities. The Trust operates Nursing and Residential Homes and a variety of Supported Living facilities. During Steve's tenure the Trust increased turnover to over £50m and returned to profit after a number of years of losses. It also has two CQC ‘Outstanding’ ratings within its portfolio.
Prior to joined The Fremantle Trust, Steve was Managing Director of Bupa Home Healthcare, a highly regulated and specialist out of hospital care provider that delivered 95% of its services on behalf of the NHS. These included providing Continuing Health Care support to over 200 patients, mainly children, across the UK, and delivering care directly into people’s homes via a team of over 800 nurses and healthcare support workers.
Steve's early career was with British Airways, where his passion for customer care emanates from.
Steve has been a CSH Non-executive Director since 2013 and as a Woking resident has a personal motivation to deliver high quality patient care. He understands and supports co-ownership and social enterprise, and has a clear vision for developing CSH's role as a provider of high quality out of hospital care in Surrey.
In addition to his current roles, Steve is also Chair of the Professional Sports Group.
Chief Financial Officer Charlotte Vitty
Charlotte Vitty joined CSH Surrey in September 2018. She brings extensive experience in financial and strategic leadership as well as collaborative and strategic partnership working across private and public organisations.
Charlotte’s most recent role was as CEO and Chief Financial Officer of the British Transport Police Authority, a National Police Force responsible for policing the country’s rail infrastructure including the London Underground. During her time there Charlotte oversaw the financial management of the Force, including the delivery of transformation, and efficiency programmes in line with the government's spending review 2015. She was also part of the devolution of services to Police Scotland as well as reviewing the organisation's strategy in partnership with the rail industry.
Charlotte started her career working with small entrepreneurial businesses before joining PriceWaterhouseCoopers (PwC) in the West London office, where she worked with owner-managed and private equity backed businesses across various sectors including financial services, recruitment, fashion, manufacturing and freight. After five years she joined Instant, a global property business, as Finance Director. She worked alongside the founder and leadership team to grow the business and successfully sell it on to private equity.
Director of Nursing and Quality Denise Thiruchelvam
Denise joined CSH Surrey as Director of Nursing and Quality in February 2019. Denise is a nurse and health visitor by background.
After training at the University of Liverpool, Denise returned to London where she specialised in accident and emergency, public health and health protection nursing.
Denise worked as a health visitor in south London after completing a MSc in Public Health, specialising in epidemiology and communicable disease control. Denise then moved to the Health Protection Agency (HPA) as Heath Protection Nurse Specialist.
An interest in prevention, population health and care pathways moved Denise to commissioning health care services at Harrow Primary Care Trust and then to Harrow and Barnet Local Government as a Public Health Specialist for health protection, children and maternity services.
Denise worked nationally for the former Chief Nursing Officer on the Health Visitor Call to Action programme where she was awarded a Fellowship to the Institute of Health Visiting.
Recently Denise worked as Lead for Patient Safety and Quality then Deputy Chief Nurse for First Community Health and Care C.I.C. where she led preparation and delivery of their recent CQC inspection.
She is a Queen’s Nurse, an independent registrant for Nursing and Midwifery Council (NMC) Fitness to Practice and an active member of the RCN Public Health Forum steering group.
Denise believes in the values of social enterprises, where every employee has a voice to shape the future of the organisation.
She is passionate about public health, staff experience, patient safety and providing integrated care, putting the individual at the heart of healthcare.
Denise is the Professional Lead for Nursing and the Executive Lead for Quality, Patient Safety and Safeguarding.
Director of Adult Services Sarah Tomkins
Sarah has been with CSH Surrey working across Children and Families, Corporate and Adult Services for the past five years.
Sarah started her career as a carer for a child with learning disabilities. This inspired her to work as a Health Care Assistant and before starting Paediatric Nurse training in 1993, enticed by the notion of being kind, making a difference, and having a role in helping people develop and maintain independence.
Sarah has worked in Surrey and South West London in Acute services, Mental Health, a Health, Social Care, Education and Youth Justice Community team, and in Community services.
Sarah’s breadth of experience and a diversity of theoretical approaches to care have been developed by the achievement of two MSCs in health related subjects, and the Nye Bevan NHS Leadership Academy Award in Executive Healthcare Leadership.
Deputy Director of Adult Services Jane Harrison
Jane qualified as a Physiotherapist in 1987, having trained at The Royal Orthopaedic Hospital/Birmingham University. Jane became a member of the Society of Orthopaedic Medicine in 1992 and completed a Masters in Rehabilitation at the University of London St Georges Medical School in 2014.
Jane has worked both in the NHS and private sector: Queens Medical Centre, Nottingham; the Accident Hospital in Birmingham; Addenbrookes Hospital in Cambridge; The Wellington Hospital in London; and at Epsom General Hospital as Lead Therapist to the South West London Elective Orthopaedic Centre (SWLEOC), which including working in an advanced practice role.
Jane was involved in the development of SWLEOC in 2003, which transformed the delivery of elective orthopaedics across South West London, and then led the therapy service for 15 years. Key methodologies were adopted and adapted from America and Denmark, which significantly reduced length of stay and enhanced rapid recovery for patients after joint replacement. She presented this changed practice at national conferences and at the Royal College of Surgery.
Jane became particularly interested in the doctrine of ‘hip precautions‘ that patients are recommended to comply with after hip surgery. Her work on this and subsequent presentations to Agile Conference and the Association of Trauma and Orthopaedic Physiotherapists has contributed to a national shift in this practice (Allen F, Skinner D, Harrison J, Stafford G (2018), ‘The effect of precautions on early dislocations post total hip arthroplasty: a retrospective cohort study’ HIP International 2018, Vol. 28(5) 485–490).
Since 2015 Jane has been involved in developing musculo-skeletal community pathways and other key developments in planned care as Associate Director of Planned care. In May 2019 Jane took on the new role of Deputy Director for Adult Services at CSH.
Director of Children's Services Helen Cook
Helen started her NHS career in 1982 as a student nurse at Queen Mary's hospital for Children. Her special interest was working with children with learning disabilities and their families.
She went on to manage a range of hospital and community services for children and adults in Merton, Sutton and Wandsworth prior to joining the Merton and Sutton Primary Care Trust (PCT) as an Associate Director responsible for jointly commissioning a range of children and adult services with the local authority.
Following the demise of PCTs, Helen took up the role of heading up adult social care commissioning and provision within a local authority. After being offered a unique opportunity to move to Surrey Downs Clinical Commissioning Group (CCG) to lead on the integration of adult services she joined CSH Surrey as Head of Integrated Hub services, which enabled her to implement the Surrey Downs CCG integration plan.
In July 2018 Helen was appointed Associate Director of CSH’s Adult services and then moved to lead CSH’s children's services. In April 2019 Helen was appointed Director of Children and Family Health Surrey services at CSH Surrey.
Helen is a registered nurse with a BSc Hons in Psychology and an MSc in Psychotherapy.
Director of Digital Services Keith Woollard
Keith Woollard joined CSH Surrey in June 2018 and took on the role of Director of Digital Services in April 2019. He brings many years of IT leadership experience across both the private and public sectors.
Keith was previously the Director of Technology Services at Guy’s & St Thomas’ NHS Foundation Trust (GSTT) where he was fully responsible for the strategy and delivery of all IT services for one of the biggest Trusts in the country, with over 15000 staff, an annual turnover of circa £1.5bn and more than 2.4 million patient contacts a year. While at GSTT, Keith successfully led a number of major infrastructure change programmes including a Windows 10 upgrade of 15000 users, a Picture Archiving and Communication System (PACS) cloud migration that delivered high availability and scalability and a major data centre transformation across two hospital sites to deliver “always on” healthcare applications.
Keith has previously held global leadership roles with Pitney Bowes a US company known for postage meters and mailing equipment and services, and dunnhumby, the global leader in customer data science and the organisation behind the Tesco Clubcard and several other customer loyalty schemes worldwide. Keith joined dunnhumby when it was a small UK-based team and as a member of the senior leadership team had full responsibility for all aspects of technology across the company as it grew to over 1200 employees operating in 25 countries with revenues of over £350m.